BRALO CUSTOMER SERVICE
professional ADVICE, ORDERS AND REQUEST FOR REPAIRS
In BRALO, our customer service teams know the characteristics and applications of our products, and can offer you adequate advice to your fastening needs.
Simply contact us by phone at 0121 567 3230, email firstname.lastname@example.org or fax 0121 505 1378.
Our Customer Service can give you:
- Technical advice about rivets, rivet nuts, and riveting tools.
- Information on availability of products and delivery times.
- Information about your orders status.
- Request the collection of your tool for repair, maintenance or to inform you about the state of repair of the tool.
BRALO TECHNICAL OFFICE
At BRALO, our team of highly qualified engineers can assist you in a wide variety of technical issues, including:
- Fastening applications
- Products and materials
- Tests and certifications
- Special pieces design
If you need help, please contact us and we will help you find solutions advising you about our products and technologies.
All our plants are accredited with ISO 9001: 2008. In addition, as a clear example of our commitment to quality, we also have ISO TS 16949: 2009 quality certifications, reference standard for large automotive groups.
For the realization of the experimental work that guarantees the specifications of our clients, we have a fully equipped department:
- Laboratory equipment for the small-scale study of operations and processes.
- Equipment for chemical and structural analysis of products and raw materials.
- Complete metallographic laboratory.
- Test equipment of physical and chemical characteristics for the performance of leak and corrosion tests.
- Modeling and simulation equipment for industrial processes.
- Equipment for mechanical tests of wires and pieces to record the admitted tension, deformations, elastic limits and repeatability.
- Equipment for measuring the thicknesses of protective coatings.
All these means of control and analysis of the process, have an analogy in the means of control of manufacturing processes in plant, where all the metrological equipment is integrated in a modern system of “Shop Floor Control” that allows us to know in any moment the tracking data, parameters of process, state of finishing and state of inspection of all and each one of the elements in manufacture.
BRALO is a pioneer in the development of new services that improve technology and delivery processes. This means that you can be at the forefront of process optimization that not only allows you to reduce costs, but also facilitates the commercial relationship between BRALO and its customers.
We listen to our customer needs to offer a personalized response that meets and exceeds their expectations, not only in terms of quality of the product supplied, but also the services we offer. That is why we also offer customized options in packaging, labelling and design, and we have an exhaustive control of our actions throughout the supply chain.
- Planning of orders and production
- Large stock available
- Own warehouses on 3 continents
- Special packaging
Our technicians are prepared to carry out the repair of your tool with total reliability and commitment to BRALO quality standards. An agile and professional service, with original spare parts, to guarantee the reliability of your tool.